Digital Labor

Field Guide for the Care and Feeding of Digital Labor

This Field Guide contains descriptions and illustrations designed to help mortgage lenders learn about commonly encountered deployment best practice, infrastructure considerations and use cases for a cohesive digital labor force.

It helps to identify:

  • The ecosystem of human and digital labor, the importance of workflow alignment, and vendor flexibility for customizing the experience.
  • The topology of a cloud-enabled, cloud-hybrid and cloud-native technology infrastructure and the key benefits of a microservices architecture.
  • The behaviors and interactions of digital labor use cases in the field enabled by API and system integrations.

Human expertise creates the institutional knowledge that defines mortgage lending practices. Translating this into systems that can consistently automate their execution through digital labor can enable the manufacture of an accurate, transparent, and auditable loan file record.

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