LoanLogics Hires Fox as Senior VP of Customer Success
Trevose, PA | June 10, 2014 LoanLogics, a recognized leader in loan quality management and performance analytics, has hired Leah Fox as Senior Vice President Customer Success because of the growth of the company, expansion of its capabilities and diversity of market segments served.
"At the core of LoanLogics' focus on customer success lies a different way of thinking about project delivery and client services," said Brian K. Fitzpatrick, President and CEO of LoanLogics. "Leah brings a wealth of experience, innovative thinking and a unique set of skills that span business and technology experience, making her the ideal person to take our account management and implementation processes the next level."
In her role as Senior Vice President Customer Success, she will build new, world class customer success initiatives and lead the LoanLogics Customer Success organization, which includes technical sales support, delivery, training, account management, customer service, as well as, software testing and quality assurance.
Prior to joining LoanLogics, Fox served as Head of Solution Delivery Services for eBay Enterprise and was responsible for project management, business analysis, technical sales support, change enablement and training. She led cross-functional initiatives that involved e-commerce operations including merchandising, analysis, usability, customer service, fulfillment, technology and online marketing.
Fox has also worked at several insurance and technology companies serving as an IT Manager, Product Manager and Product Development Manager. She was responsible for establishing Project Management Office (PMO) and best practices, as well as managing IT projects such as budget control, software quality control, project scheduling and human resources management. Also, she acted as IT Liaison with Internal Audit for Sarbanes-Oxley and other IT controls audits and has held the status of PMP (Project Management Professional).
Fox has spoken at the Philly Women in Technology Summit, serves as Vice Chair on the board of ITAG (Innovative Technology Action Group) and actively supports GETT (Girls Exploring Tomorrow's Technology).
About LoanLogicsLoanLogics was founded ten years ago to improve the transparency and accuracy of the mortgage process, improve the quality of loans and reduce risk to industry participants. LoanLogics serves the needs of residential mortgage lenders, servicers, insurers, and investors that want to improve loan quality, performance and reliability throughout the loan lifecycle. It develops advanced solutions that help clients validate compliance, improve profitability, and manage risk during the manufacture, sale and servicing of loan assets. Achieving these goals was the motivation in the development of our Enterprise Loan Quality and Performance Analytics Platform. To learn more, visit www.loanlogics.com
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