GENERAL SUMMARY

Possessing current compliance regulation and, GSE knowledge, as well as demonstrating experience in the functional areas. Has a proven managerial track record. Position will be responsible for managing, training, and being a change champion to the staff, all to deliver accurate, efficient and world-class client service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• OPERATIONS AND MANAGEMENT:
  • Demonstrate strong coaching skills and proven track record of effective pipeline management to move the pipeline forward to meet expected targets
  • Review the results of the complete credit/appraisal audit on all loan files pursuant to AUS findings or manual loan approval
  • Ensure monthly selections are completed within 72 hours of receiving the production report from clients
  • Review the results of the complete audit on all loan files pursuant to AUS findings or manual loan approvals.
  • Analyze and review data to identify trends and performance improvement opportunities
  • Prioritize loans in queues in order to maximize turnaround time
  • Maintain knowledge of GSE guidelines and disseminates and train updates for the entire QC staff
  • Participates in testing prior to and after system releases
• LEADERSHIP:
  • Remove obstacles that hinder the Auditors job
  • Support learning opportunities to enhance the performance of the staff
  • Lead the team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
  • Demonstrate behaviors which are aligned with the organization’s desired culture and values
  • Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative and accuracy
  • Complete required training and assessments
  • Work closely with Doc Ops and Re-verification teams to ensure project boarding is accurate and timely
• TIME MANAGEMENT:
  • Prioritize daily tasks and manage time to ensure that deadlines are met
• CUSTOMER SERVICE:
  • Manage assigned clients to ensure all loans are processed within the prescribed SLAs
  • Act as the client advocate by escalating recurring issues
  • Maintain regular pro-active communication with assigned clients
  • Provide outstanding service, anticipating client needs, and following through on client commitments
  • Keep clients apprised of new functionality and policy changes

OTHER DUTIES INCLUDING, BUT NOT LIMITED TO:

• Interrelating with fellow employees and/or customers as needed to get the job done
• Treating fellow employees and customers with respect
• Willingness to work additional hours when necessary
• Encourage and facilitate cooperation, pride, and trust, foster commitment and team spirit, and work with others to achieve goals
• Keeps commitments to the team and demonstrates a shared responsibility and focus to ensure objectives and goals are successfully met.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Preferred 10+ years of underwriting experience
• Demonstrated leadership skills
• Outstanding customer service skills
• Effective verbal, written and influential communication skills.
• Extensive knowledge of underwriting procedures and methods.
• Sound decision and problem-solving skills
• Ability to perform well in a stressful position (for example, deadline pressure)
• Crisp communication and presentation skills, demonstrated confidence in tailoring messages horizontally and vertically internal and external
• Ability to train and monitor the outcome

WORKING CONDITIONS

• Professional office environment
• Fast-paced, entrepreneurial culture
• Deadline-driven environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.